Frequently Asked Questions

We are based in London, United Kingdom but we ship worldwide to most countries for free!

Please check our shipping page for exactly shipping time.

We offer free shipping to most countries around the world.
Unfortunately, we are unable to ship to these countries:
Afghanistan, Angola, Argenfina, Aruba, Ascension lsland, Bangladesh,Belarus, Bermuda, Bolivia, Botswana, Brunei, Cayman lslands, Chile, CongoEcuador, Egypt, Falkland lslands, Fiti, French Polynesia, Gibraltar, GreenlandBrazzaville, Congo Kinshasa, Cook lslands, Costa Rica, Curacao,Guatemala, Guernsey, Honduras, India, lrag, Jamaica, Kazaknstan, Kenya, Kosovo, liberia, Maldives, Mali,Martinique, Mongolia, MontenegroNamibig. Neal, New Ca edonia.Macedonig. Pakistan, Pa estinian Teritories, Panama. Peru, Philippines,Rwanda. Serpia. Seyche es SomdiaSouth Sudan, Sri Lanka, Trinidad & Tobago, Tristan da Cunha, Uruguay, Uzbekistan

Elwelry adheres to the highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

If you have placed your order within 24 hours, please email and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our warehouse will have processed your order.

If you have misspelled or auto-filled your address incorrectly, please email us ASAP at and provide your new address.

On very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. But don't worry, we will make sure that you get your parcel :)

If for any reason, your parcel is lost, we will always offer to ship you a new one completely free of charge or give you a refund (whatever you prefer) - simply send us an email on

In most cases, customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Elwery has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

If you would like to return your jewelry, please email to arrange a return. Our refund policy lasts 14 days, so please let us know within 14 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.

We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged. If this happens to you, email us at and provide:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

We ship all jewelry in our jewelry boxes/pouches. Each item is put inside individual clear zipped bags to ensure they are safe and protected during travel. If you would like each item to come in separate custom gift boxes with a gift bag, then please purchase 'Gift Packaging' as an add on before you checkout.

Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Add A Coupon

Add A Coupon

Coupon code will work on checkout page